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To set up a Call line, in the Teams admin center, expand, choose, and after that choose. Type a name for the Call line in the box at the top. overflow virtual receptionist. To add an existing resource account: Under, choose the button to include a resource represent this Call queue.

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Select the button next to the resource account you desire to designate to this Call queue. At the bottom of the pane, select the button. If you need to develop a resource account: Under, choose the button to add a resource represent this Call line. On the pane, look for any set of letters to pull up the outcomes dropdown.

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On the pane: Type in a detailed. Agents see this name when a call exists to them. Enter a detailed for the resource account. Select the dropdown and select. At the bottom of the pane, select the button. On the pane, select the button. Representatives see the resource account name when they get an incoming call.

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Assign outgoing caller ID numbers for the representatives by specifying several resource accounts with a phone number. Representatives can select which outgoing caller ID number to use with each outgoing call they make. Within the Calls App, representatives can use their Call Queue (CQ)/ Automobile Attendant (AA) number or their own personal Direct In, Ward Dial (DID).

On the pane, search for the resource account(s) you wish to allow agents to use for outbound caller ID functions. Select the button next to the resource account with an appointed phone number. Select the button at the bottom of the pane. If you do not have a resource account with an assigned telephone number: Under, choose the button to add a resource account.

Select the button at the bottom of the results. On the pane: Enter a descriptive. Agents see this name when a call is provided to them. Type in a detailed for the resource account. Select the dropdown and select. At the bottom of the pane, select the button.

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After you've produced this new resource account for calling ID, you'll still need to: Pick a supported language. This language is used for system-generated voice triggers and voicemail transcription, if you allow them. When you've selected a language, select the button at the bottom of the page. Specify if you want to play a greeting to callers when they show up in the line.

The uploaded recording can be no bigger than 5 MB. If you choose, the system reads the text that you type (approximately 1000 characters) when the Call queue responds to a call. Note When utilizing Text to Speech, the text should be entered in the language chosen for the Call queue.

Groups provides default music to callers while they are on hold in a line. The default music supplied in Teams Call queues is devoid of any royalties payable by your organization. If you wish to play a specific audio file, choose and submit an MP3, WAV, or WMA file. Note You are accountable for separately clearing and protecting all required rights and permissions to use any music or audio file with your Microsoft Teams service, which might include copyright and other rights in any music, sound effects, audio, brand names, names, and other material in the audio file from all appropriate rights holders, which may include artists, actors, performers, musicians, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, collective management organizations and any other parties who own, control or certify the music copyrights, sound results, audio and other intellectual residential or commercial property rights.

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Review the prerequisites for adding representatives to a Call line. You can amount to 200 agents by means of a Teams channel. You need to belong to the team or the developer or owner of the channel to add a channel to the queue. To utilize a Teams channel to handle the queue: Select the radio button and choose (overflow call answering service).

Select the channel that you want to use (only standard channels are fully supported) and select. The following customers are supported when utilizing a Teams channel for Call queues: Microsoft Teams Windows client Microsoft Teams Mac customer Keep in mind If you utilize this choice, it can take up to 24 hours for the Call queue to be fully operational.

You can amount to 20 representatives separately and up to 200 representatives through groups. If you want to add individual users or groups to the queue: Select the radio button. To to the queue: Select, search for the user, select, and after that choose. To to the queue: Select, look for the group, select, and then choose.

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Note New users added to a group can use up to eight hours for their first call to arrive. If there are more than 200 members in the group, just the first 200 members, in alphabetical order, will be added as agents to the Call queue. Crucial Known issue: Designating private channels to Call queues When utilizing a private channel calls will be dispersed to all members of the group even if the private channel only has a subset of employee.

decreases the quantity of time it considers a caller to be connected to an agent after the representative accepts the call. For conference mode to work, representatives in the Call line should utilize one of the following clients: The most recent variation of the Microsoft Teams desktop customer, Android app, or i, OS app Microsoft Teams Phone System variation 1449/1.

2020051601 or later Agents' Teams accounts must be set to Groups, Just mode. Representatives who don't meet the requirements aren't consisted of in the call routing list. We suggest enabling conference mode for your Call lines if your agents are utilizing compatible clients (overflow virtual receptionist). Pointer Setting to is the advised setting. overflow call answering. When you've chosen your call responding to options, select the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the line from Skype for Company Server. Conference mode is needed if Teams users require to consult/transfer calls with Call lines. Representatives might hear the configured music on hold in line for up to 2 seconds when first signing up with the call.

If you need to use Conference mode, select,, or as the. If you need to utilize Attendant routing, set Conference mode to. Note If Compliance recording is allowed on the agents, the mix of and isn't supported. If you need to use, choose,, or as the.

When utilizing and when there are less calls in queue than readily available agents, just the very first two longest idle agents will exist with calls from the queue. When utilizing, there might be times when a representative receives a call from the queue quickly after becoming not available, or a brief delay in receiving a call from the line after appearing.